General Terms and Conditions of Terasy Sedlec

Effective from: 17 September 2026

Informative translation. In case of any discrepancy, the Czech version prevails.

1. Accommodation Provider

Accommodation services under the name Terasy Sedlec are provided by:

• Ing. Emil Buřič, Company ID (IČO): 69803218, registered address: Sadová 563, 270 61 Lány, Czech Republic,
• Michaela Buřičová, Company ID (IČO): 71306587, registered address: Sadová 563, 270 61 Lány, Czech Republic,

jointly referred to below as the “Accommodation Provider”.

Accommodation facility: Terasy Sedlec, Sedlec near Mikulov
Telephone: +420 602 338 432
E-mail: rezervace@terasysedlec.cz
Website: https://www.terasysedlec.cz/

2. Introductory provisions

1. These General Terms and Conditions (the “Terms”) govern the rights and obligations between the Accommodation Provider and the person ordering accommodation or related services (the “Guest”).
2. The Terms are issued in particular in accordance with Czech Act No. 89/2012 Coll., the Civil Code, as amended, especially the provisions concerning consumer contracts and accommodation contracts, and Czech Act No. 634/1992 Coll., on Consumer Protection.
3. Where the Guest is a consumer, mandatory consumer-protection provisions also apply to the contractual relationship. These Terms do not apply to the extent that they would conflict with rights from which the law does not permit derogation to the consumer’s detriment.
4. An individual arrangement confirmed by the Accommodation Provider takes precedence over these Terms.
5. For bookings made through a third party, especially Booking.com, the terms of the relevant booking channel may apply alongside these Terms. In the event of a conflict, the arrangement demonstrably disclosed to and accepted by the Guest for the particular booking will prevail, subject to the consumer’s statutory rights.

3. Booking and conclusion of the contract

1. A stay may be enquired about or booked in particular:
   • through the booking form on the website,
   • by e-mail,
   • by telephone followed by written confirmation,
   • through an external booking portal.
2. A booking generally contains at least the Guest’s first and last name, contact details, requested dates and number of guests; additional information may be required where necessary to provide the service or comply with a legal obligation.
3. Sending a non-binding enquiry does not in itself conclude a contract.
4. Unless the particular booking process states otherwise, the accommodation contract is concluded when the Accommodation Provider confirms the booking in writing, or at the moment confirmed by the relevant booking portal.
5. The Accommodation Provider will send the Guest a booking confirmation containing at least the dates, agreed price or method of determining it, selected rate, payment conditions and essential booking conditions.
6. When a contract is concluded electronically, the Guest must be able to review and correct the entered data before submitting the order. If the order directly creates an obligation to pay, the relevant button or similar element must be labelled unambiguously so that the Guest expressly acknowledges the obligation to pay.
7. For an electronically concluded booking, the consumer will receive the wording of the contract or booking confirmation and the current Terms in a durable text form.

4. Price and payment conditions

1. The accommodation price is stated in the current price list, individual offer or booking system and is communicated to the Guest before the contract is concluded.
2. Before conclusion of the contract, the Guest is informed of the total price and any other mandatory payments, fees or costs not included in the accommodation price.
3. Unless agreed otherwise, the Accommodation Provider may require payment of up to 100% of the booking price in advance, in particular by bank transfer or through a payment solution available in the relevant booking channel.
4. The specific due date is stated in the booking confirmation or payment document. Payment is deemed made when the relevant amount is credited to the Accommodation Provider’s account or when the payment-service provider successfully confirms payment.
5. If a required payment is not made properly and on time, the Accommodation Provider may, after prior notice, cancel the booking unless the booking confirmation states otherwise.
6. Any local accommodation fee is charged and recorded in accordance with applicable law and the generally binding ordinance of the relevant municipality, unless it is already included in the stated price.

5. Arrival, stay and departure

1. Check-in is normally possible from 16:00, unless the booking confirmation states otherwise. Terasy Sedlec primarily uses self check-in.
2. Check-out time and the method of handing back the accommodation are governed by the booking confirmation, stay instructions or house rules.
3. On arrival, the Guest must provide information and present an identity document to the extent necessary for the Accommodation Provider to comply with its statutory obligations.
4. The Guest is entitled to use the agreed accommodation and associated services within the scope agreed in the booking.
5. The Guest must:
   • use the accommodation properly and with due care,
   • follow safety and operating instructions,
   • maintain reasonable order and cleanliness,
   • report any defect or damage without undue delay,
   • observe quiet hours from 22:00 to 06:00,
   • respect the privacy of others and local rules.
6. Without the Accommodation Provider’s prior consent, it is in particular prohibited to:
   • allow persons not included in the booking to stay overnight,
   • hand access devices or keys to third parties,
   • move equipment in a way that may cause damage,
   • smoke indoors,
   • bring dangerous, explosive, flammable or unlawful substances or objects onto the premises,
   • use additional heating or cooking appliances that are not part of the equipment unless their use has been approved by the Accommodation Provider,
   • accommodate pets unless expressly agreed in advance.
7. The Guest is responsible, to the extent provided by law, for visitors and persons to whom the Guest grants access to the property.
8. The Guest is liable for damage caused by a breach of obligations by the Guest or persons to whom the Guest granted access, provided the statutory conditions for liability are met.
9. If keys or another access device are lost, the Guest must notify the Accommodation Provider immediately. The Accommodation Provider may claim reimbursement of reasonably incurred costs related to securing the property, in particular replacement of a lock cylinder, keys or access system.
10. The Accommodation Provider may terminate the stay without notice if, despite warning, the Guest seriously breaches contractual duties or accepted standards of conduct. Prior warning is not required where, given the seriousness of the conduct, it would clearly serve no purpose or continuation of the accommodation cannot reasonably be required.
11. In the event of an extraordinary event or circumstance outside the Accommodation Provider’s reasonable control that objectively prevents provision of the agreed accommodation, the parties will proceed in accordance with applicable law. The Accommodation Provider will refund the portion of the price corresponding to the service not provided unless the law or the particular circumstances give it another entitlement.

6. Property brought into the accommodation and valuables

1. The Guest must exercise reasonable care to protect personal belongings.
2. The Accommodation Provider’s liability for damage to property brought into the accommodation is governed in particular by Sections 2946 to 2949 of the Czech Civil Code and cannot be excluded by these Terms to the extent that the law does not permit such exclusion.
3. At the Guest’s request, the Accommodation Provider will accept cash, jewellery or other valuables for safekeeping unless the items are dangerous or disproportionate in value or size for the accommodation facility; the Accommodation Provider may require them to be handed over in a closed or sealed container.
4. A claim for compensation for damage to property brought into the accommodation must be made to the Accommodation Provider without undue delay; in certain cases the law sets a final deadline of 15 days from the date on which the injured person must have learned of the damage.

7. Cancellation, date changes and no-show

1. Accommodation provided on a specific date or during a specific period is a service for which a consumer, under Section 1837(j) of the Czech Civil Code, does not have a statutory right to withdraw without giving a reason within 14 days. The ability to cancel a booking is therefore governed by the selected rate and these cancellation conditions.
2. If the Guest selected a rate with free cancellation, the booking may be cancelled without a cancellation charge no later than 14 days before the agreed arrival date, unless the booking confirmation provides a more favourable condition.
3. If such a rate is cancelled less than 14 days before arrival, the Accommodation Provider may charge a cancellation fee up to 100% of the booking price, taking into account the time remaining until arrival, the possibility of reselling the dates and reasonably saved costs.
4. If the Guest selected a rate expressly marked non-refundable / non-cancellable, cancellation may give rise to a cancellation fee of up to 100% of the booking price, unless the conditions of the particular offer state otherwise.
5. If the Guest fails to arrive without prior cancellation (no-show), the Accommodation Provider may claim an amount up to 100% of the booking price unless otherwise agreed for the particular rate.
6. When calculating a cancellation claim, the Accommodation Provider will take account of whether and to what extent the cancelled dates could be resold or other savings arose, where required by the circumstances and applicable law.
7. Early termination of the stay by the Guest does not automatically create a right to a proportional refund. In assessing any claim, however, the Accommodation Provider will take account of applicable legal rules, in particular the possibility of preventing or mitigating loss.
8. A change of dates is possible only by agreement with the Accommodation Provider and subject to available capacity. Any price difference is borne by the Guest unless the parties agree otherwise.
9. A cancellation or request to change a booking should preferably be made in writing to rezervace@terasysedlec.cz or through the booking channel through which the booking was made.

8. Complaints and rights arising from defective performance

1. The Accommodation Provider must provide the accommodation in the agreed scope and quality and hand over the premises in a condition suitable for proper use.
2. The Guest must notify any deficiency without undue delay after discovering it, ideally during the stay, so that the Accommodation Provider has an opportunity to remedy it.
3. A complaint may be made in particular:
   • by e-mail to rezervace@terasysedlec.cz,
   • in writing to the Accommodation Provider’s registered address,
   • in person where this is possible given the method of operation.
4. When a consumer makes a complaint, the Accommodation Provider will issue or send written confirmation stating the date the complaint was made, its content, the requested method of resolution and the consumer’s contact details.
5. A consumer complaint will be resolved and the consumer informed no later than 30 days from the date it was made, unless the parties agree on a longer period.
6. After the complaint has been resolved, the consumer will receive confirmation of the date and method of resolution or a written statement of reasons for rejection.

9. Alternative dispute resolution for consumer disputes

1. If a dispute arising from an accommodation-services contract between the Accommodation Provider and a consumer cannot be resolved by mutual agreement, the consumer may submit a proposal for alternative dispute resolution.
2. The competent body is:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Praha 2
Czech Republic
E-mail: adr@coi.gov.cz
Web: https://coi.gov.cz/informace-o-adr/

3. The European ODR platform for online consumer dispute resolution was discontinued on 20 July 2025; these Terms therefore do not provide a link to it.

10. Personal data protection

1. Information on the processing of personal data is set out in the separate Privacy and cookies document available on the Accommodation Provider’s website.
2. Provision of data necessary for entering into and performing the contract or fulfilling a legal obligation is not based on consent. Without such data it may not be possible to conclude a booking or provide accommodation.
3. Marketing and other optional processing is carried out only where an appropriate legal basis exists.

11. Final provisions

1. Legal relations not governed by these Terms are governed by the law of the Czech Republic.
2. The choice of Czech law does not deprive a consumer of rights granted by mandatory provisions of the law of the country of the consumer’s habitual residence where those provisions apply under conflict-of-law rules.
3. If any provision of these Terms is invalid or ineffective, this does not affect the validity of the remaining provisions.
4. The Accommodation Provider may amend these Terms for the future. For a particular booking, the version made available or sent to the Guest at the time the contract was concluded is decisive unless the parties subsequently agree otherwise.
5. These Terms are effective from 17 September 2026.

In Sedlec on 17 September 2026.